FAQ for Core Cosmetics Raw Materials of [Synlotic Biotech]: Answering Common Questions about Pro-Xylane, Ectoin, Ergothioneine and Ceramides.
Introduction: Hello! Welcome to [Synlotic Biotech]. We specialize in providing high-quality cosmetic active raw materials and are trusted partners of numerous global brands. We understand that when choosing raw materials, you may have many technical and business questions. Therefore, we have compiled this detailed FAQ (Frequently Asked Questions) to help you quickly understand our core products. If there are any unanswered matters, please feel free to contact our professional team.
I. Regarding the efficacy and application of raw materials
Q1: What is the difference in purity between your main product, Pro-Xylane™, and other products on the market? What is the recommended dosage?
A: Our Pro-Xylane is renowned for its high purity and excellent stability. The solution we provide (usually a 30% or 50% water solution) is clear in color and has a mild odor, strictly meeting international standards. For anti-aging products, our general recommendation for dosage is:
Basic care: 1% - 3%
Efficacy-rich essence: 3% - 5%
High-concentration product: Up to 5% - 10%
Our technical team can provide the most optimal dosage suggestions based on your specific recipe requirements and target cost.
Q2: What is the main role of Ectoin in the formula? What types of skin care products is it suitable for?
A: Our Ectoin is an extremely efficient "cell-level protective shield". It can protect proteins and cell membranes through strong hydration, resisting damage caused by environmental pressures such as ultraviolet rays, pollution, and blue light. Its main functions are anti-photoaging, repair and stabilization, and strong moisturizing. It is very suitable for use in:
Sun protection and post-sun damage repair products
Sensitive Skin Repair Series
High-end anti-aging and moisturizing essence
Hair care and hair care products
Q3: How is the antioxidant capacity of Ergothioneine? What are its advantages compared to VC and VE?
A: Ergothioneine is a naturally occurring and extremely rare super antioxidant. Its antioxidant capacity far exceeds that of VC and VE. Compared to the latter two, its core advantage lies in its extremely high stability (not sensitive to light and heat, and less prone to deactivation) and its unique cellular mitochondrial protection mechanism (able to directly enter the cell interior and eliminate free radicals at the source). It is a "smart" antioxidant that can provide long-lasting and deep protection for the formula.
Q4: There are numerous types of ceramides. How do you assist customers in choosing the correct type?
A: You're right. Ceramides come in various types such as NP, AP, and EOP, mimicking the different natural lipids in human skin. We not only offer single high-purity ceramides, but also provide scientifically balanced composite ceramide mixtures (such as the 3:1:1:1 combination that simulates the lipid ratio in skin), which can more comprehensively repair the skin barrier. Our application engineers will recommend the most suitable ceramide type or combination based on your product positioning (such as for dry, sensitive, or damaged barrier).
II. Regarding Technology and Quality
Q5: Are these raw materials extracted naturally or synthesized chemically? Can you provide relevant certifications?
A: We fully understand the market demand for "green" and "pure" cosmetics. The source of our products is transparent:
Ectoin and megestrol acetate: Produced through biological fermentation technology, the process is sustainable and environmentally friendly, and complies with the definition of natural sources.
Pro-Xylane: It is for green chemical synthesis, but the starting raw materials used are derived from natural xylose, which is safe and mild.
Squalane: Offers an option of biological fermentation or plant extraction sources.
We can provide COA (Quality Inspection Report) and MSDS (Material Safety Data Sheet) for all products, and can assist customers in obtaining international certifications such as COSMOS, Ecocert, Halal, and Kosher.
Q6: What are the specifications, packaging and storage conditions of the raw materials?
A: We offer flexible options for specifications, ranging from kilogram samples to 25kg/桶 bulk packaging. All raw materials must be stored in a sealed manner in a cool， dry， and dark place. The specific storage temperature and shelf life can be found in the COA document of each batch of products. Our customer service staff will also remind you again during the shipment process.
III. Regarding Procurement and Cooperation
Q7: Can I apply for free samples for testing?
A: Of course! We encourage customers to conduct sample testing and proofing before making bulk purchases. Brands, factories, and research institutions that meet the criteria can apply for free samples (usually a small international shipping fee is required). Please submit your company information, purpose, and the name of the samples you need through the sample application form on the website. Our sales representatives will contact you as soon as possible.
Q8: What is the minimum order quantity (MOQ)? How long is the delivery period?
A: Our standard MOQ usually ranges from 1 kilogram (for samples) to 25 kilograms (for commercial orders), depending on the type of raw materials. For new customers, we accept small batch orders to build trust. The delivery period for regular products is approximately 2-4 weeks. We have a stable inventory and an efficient logistics system to ensure timely delivery.
Q9: Can you provide technical support, such as recipe application suggestions or market trend insights?
A: Yes! This is one of our core strengths. We are not just a raw material supplier, but also your technical partner. We have an experienced application laboratory that can offer you:
The basic formula suggestions and addition amounts are provided for your reference.
Stability Testing Guidance.
The latest market trend and active ingredient application white paper.
Customized blending solutions will be provided based on your ideas.
Conclusion:
We hope this FAQ can answer your initial questions. [Your Company Name] is committed to becoming your most reliable innovation engine and logistical support. If you have more specific questions or wish to discuss customized raw material solutions, please do not hesitate to contact our sales or technical expert team immediately.
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